We had hired them a few years ago to look after our cat while we were on a 5-day trip to New York. It went fine. A month ago we have hired them to look after the cat as we went on a three weeks trip to Europe. As we returned, I noticed that cat had hairballs all over him. Today I got to brush him. Oh my Gods. It has never been so bad in his entire life. Some of the hairballs were size of a golf ball. Literally. It took over an hour to brush and cut them all out, instead of the regular 15 minutes. Cat was screaming from pain the entire time and is now completely traumatized. After the brushing he tried to hit me with his claws, the first time ever in my 10.5 years of knowing him. She was supposed to brush him. Clearly, she and I have a very different idea about what “brushing” means.
His ears were very dirty, used half a pack of Q-tips cleaning them out. There was a lot of pee in his toilet tray, which she was also supposed to clean out; when we returned, the whole place smelled of cat’s pee. In addition to all of that, she promised to water the plants, which had to be watered twice a week. Ten days in – no plants watering, we were watching on security cameras. Had to e-mail them and remind about it; even then, she tried to blatantly lie saying that she has been watering them. Maybe never heard of the Activity Feed feature?..
It would cost $500 to buy a pet plane ticket and bring cat with us. Alexandria Pet Care bill was over $1,000. Unless you want similar experience for your pet and yourself, stay away from them and their “services”. They are TERRIBLE. I wish I never knew about them.
